Contact information

Business name: Foto Ottica Lattanzio di Lattanzio Savino

Phone number: +39 0883 630985

Physical address: Italy

VAT number: IT08500710721

Tax code: LTTSVN93B16B619A

Business registration number: FG319439

Guarantees

Fast shippingFree tracked standard shipping in Italy. Your order ships within 1-4 working days, or within 24 hours if it is ready.

How long does delivery take?

We hand your order to the courier within 1-4 working days, or within 24 hours if the model is already available in store. Shipping is free in Italy.

Do you ship abroad?

Yes: throughout Europe, to the United States, Canada and the rest of the world. Rates for each country are on the Shipping policy page.

Are there customs duties?

Not within the European Union: VAT is already calculated at checkout. Outside the EU, any customs duties are paid by the recipient.

14-day returnsYou have 14 days from delivery to return your glasses, without giving any reason.

How do I return an item?

Fill in the “Right of withdrawal” form at the bottom of the page: we will email you the address and the shipping options.

Who pays for return shipping?

If you change your mind, you pay for it (if you choose our label, the cost is deducted from your refund). If the product is faulty or wrong, we pay for it.

When will I get my refund?

Usually as soon as we have checked the package, in any case within 14 days of your request, to the same payment method.

Secure paymentsPay by card, PayPal or Klarna, also in 3 interest-free instalments.

Can I pay in instalments?

Yes, in 3 interest-free instalments with PayPal or Klarna: choose the option at checkout.

Which payment methods do you accept?

Credit and debit cards (Visa, Mastercard, American Express, Maestro), PayPal, Klarna, Apple Pay, Google Pay and Shop Pay.

Is my data safe?

Yes: payment takes place on Shopify's secure checkout and we never see your card details.

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Guarantees